HOW DO I PAY CASH ON DELIVERY (COD)?

You can pay through Cash on Delivery (COD).
Once all items you wish to purchase have been added to your cart,
Follow the steps below to pay with COD:
Click ‘Proceed to Checkout.
Fill in the ‘Billing Information’ and ‘Shipping Method’ forms In the Payment Information form, select “Cash on Delivery”
Click on “Confirm Now.”
Note your Order Number which will be provided to you at the “Thank You”Page
Your package will be delivered via our registered courier before or on the expected delivery date.
You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

IN HOW MANY DESTINATIONS IS THIS SERVICE AVAILABLE?

The COD service is available all over Pakistan. COD is not available internationally.

IF THERE ARE MULTIPLE ITEMS ORDERED, WILL THEY BE DELIVERED AT THE SAME TIME?

In cases where multiple items are ordered, we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.

DO SHIPPING CHARGES VARY WITH THE WEIGHT OF THE ORDER?

As per courier arrangements, the cost of shipping increases with the weight of the order. Ochre provides free shipping for all orders over PKR 3500 in Pakistan. For international shipping rates, please see estimate in your cart after adding products.

HOW MANY TIMES WILL THE COURIER AGENT ATTEMPT TO DELIVER MY ORDER IN CASE I AMUNAVAILABLE TO RECEIVE IT?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

HOW MANY TIMES WILL THE COURIER AGENT ATTEMPT TO DELIVER MY ORDER IN CASE I AMUNAVAILABLE TO RECEIVE IT?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

WHAT IS THE DELIVERY TIME?

Order delivery takes 3-5 working days, depending on the size and availability of the product.

WHAT COULD BE THE REASONS OF DELAYED DELIVERY OF MY ORDER?

Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.

WHAT ARE THE DELIVERY CHARGES?

Shipping charges depend on the delivery location and package weight. Ochre provides free shipping for orders above PKR 3,500/-