At Ochre, We offer refunds only if a product received is defective or damaged.
You can claim refunds within 7 days from the date of receiving the order. In case of refunds, the customer is responsible for sending the item(s) back to us and we will process the refund after receiving the item(s).
Please reach out to us at cs@wearochre.com to launch your refund request or fill the form below.